Returns Policy
RETURNS
Returns will be accepted within 14 days of delivery. To initiate your return please contact us by emailing <INSERT YOUR SUPPORT EMAIL ADDRESS> to receive your returns number. Any un-authorised returns may result in refunds being delayed.
If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.
All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.
If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment from credit and debit cards as well as PayPal.
WHERE ARE MY ITEMS COMING FROM?
To save you money we sometimes ship our products directly from the manufacturer, which may mean they are not coming from Australia but from suppliers around the world. These locations include the United Kingdom, China and the United States.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
30 DAY MONEY BACK GUARANTEE
Any product with a 30-day money-back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
We get these prices from our wholesalers or from competitor analysis.
DO YOU SELL WHOLESALE?
Yes. Email us for details theturtlejournalau@gmail.com.